0414 434 156
Mobile in Geelong & Torquay, VIC
SOME OF YOUR MOST LUCRATIVE SALES ARE LOST TO SENSORY OVERWHELM.
In today’s competitive marketplace, customer experience is everything. Beyond great products and excellent service, businesses are discovering the power of sensory design — the strategic use of sound, lighting, scent, texture, and layout to create environments where customers feel comfortable, engaged, and eager to return.
A sensory consultant specializes in optimizing these environmental elements to support your target customer’s needs.
Whether you run a retail store, café, or restaurant, sensory-informed design can dramatically improve the overall experience and improve your bottom line.
In today’s competitive marketplace, customer experience is everything. Beyond great products and excellent service, businesses are discovering the power of sensory design — the strategic use of sound, lighting, scent, texture, and layout to create environments where customers feel comfortable, engaged, and eager to return.
A sensory consultant specializes in optimizing these environmental elements to support your target customer’s needs.
Whether you run a retail store, café, or restaurant, sensory-informed design can dramatically improve the overall experience and improve your bottom line.
…and I’ve walked out of more restaurants, festivals, concerts, presentations, pubs, gyms, hairdressers, supermarkets, and clothing stores than I can count – because nobody considered the sensory environment.
I am a Neurologic Music Therapist® who has spent years working with clients who have high or unique sensory requirements. I also experience high sensitivity to light and sound, and frequently find myself abandoning tasks because they become too overwhelming. I’ve studied how sensory input affects the human nervous system and how it affects our breathing and heartrate, and now, I want to talk to you about how to keep customers engaged, welcome, and likely to spend that extra dollar because they felt comfortable.
Modern life is becoming increasingly overstimulating, and our brains simply can’t adapt quickly enough. Bright LED lighting, constant background music, open-plan spaces, traffic noise, digital screens, push notifications, and 24-hour connectivity mean our senses are rarely given time to rest.
My question to you is:
Good sensory design is NOT:
❌ The occasional ‘low sensory hour’
❌ Whisking people away to a quiet room instead of participating
❌ Always about low stimuli – instead, it’s about curated, intentional stimuli that represents your brand
We offer a consultancy service to help you understand your business from the client perspective. We have:
✅ Unique insights as trained sensory professionals
✅ Years of experience working in populations with high sensitivity
✅ Personal experience with high sensitivity
✅ Understanding of the sensory components of the human brain, including how stimuli affect us physiologically.
We can give you and your staff a better understanding of how certain environments affect certain customers – and sometimes, those customers are a major untapped resource.
We Evaluate:
Sarah Grey is a registered member of the Australian Music Therapy Association (AMTA) and the World Federation of Music Therapy.
The AMTA is a member of Allied Health Professionals Australia (AHPA) and the National Association of Self-Regulating Health Professions (NASRHP).